Refund policy

We understand the importance of customer satisfaction and are committed to making your shopping experience with us as seamless as possible.
If you encounter any issues or have questions regarding your order, please don’t hesitate to contact our customer service team at support@myhirelief.com.


The return address may differ from the original shipping location, depending on your country of residence. Returns will only be accepted with prior approval from our customer support team. Any packages returned without our express authorization will not be eligible for a refund.

Product Improvement Promise

As part of our commitment to continuous improvement, we reach out to customers for feedback through short questionnaires. If any product evolution occurs based on that feedback, you’ll automatically receive the upgraded version with no additional cost.


Please note: Product upgrades are not a valid reason for refund requests. We always ship the latest version available at the time of your order.
Refer to the following policy to determine eligibility for refunds, returns, or replacements.


A/ 90-DAY REFUND GUARANTEE

A.1/ General Terms

We are dedicated to delivering the highest quality and most effective products. We are confident in the exceptional quality and performance of our products, designed and tested to exceed customer expectations.

To reflect our confidence, we provide a 90-Day Money Back Guarantee: If you don’t experience noticeable relief after using the product consistently as directed, you may be eligible for a refund within 90 days of the delivery date. Refunds are assessed based on usage behavior.

A.2/ Online Purchases

Only items purchased through our website are eligible. Products purchased from unauthorized sellers, including unauthorized online platforms, are not covered under this warranty, as we cannot guarantee the quality of items sold by such vendors.

A.3/ Requirements and Restrictions

To submit a claim for purchases made on our website. Contact us at support@myhirelief.com. To process your claim, you must provide proof of purchase or ownership. This can include your order number and/or email confirmation, image of the product.

A.4/ Guidelines

We reserve the right to verify information, require valid proof of purchase, and deny guarantee requests at its discretion in cases of suspected fraud or abuse of the warranty. We may amend or terminate its warranty at any time without notice.

B/ RETURN POLICY

If you would like to return a product purchased please contact our support.
Email:  support@myhirelief.com

B.1/ 90-DAYS RETURN POLICY

To be eligible for a refund under the 90-day guarantee, the following conditions must be met:

1. Symptom Tracking Journal (Minimum 30 Days)

You must submit a symptom log completed twice per week for a minimum of 4 consecutive weeks.

Each entry must include:
  • Date of use
  • Area of discomfort
  • Symptoms (e.g., tingling, numbness, burning)
  • Severity level (e.g., 1–10 scale)
A downloadable journal template is available here.

2. Proof of Use via Application Photos

You must submit two photos:
  • One photo applying the product within the first 7 days
  • One photo applying it again in the final week of use
Photos must show the product in hand and the application area. Faces are not required.

3. Return of All Jars and Packaging

All jars—used and unused—must be returned, along with the original packaging. Refunds are processed only after the physical return is received and confirmed.

4. Completion of a Short Survey

Before a refund is approved, you’ll be asked to answer a few questions to apply.

B.2/ RETURN POLICY FOR SEALED PACKAGES
B.2.1/ Eligibility for Refund

Sealed items are eligible for a refund if a return request is made within 14 days of delivery date.
For hygiene purposes, once the packaging is opened, even if the product is unused, we cannot accept the return, as the seal is the only way to guarantee the product’s integrity.

B.2.2/ How to Submit a Return Request

Contact us within 14 days of receiving your order.
Include a photo of the sealed item(s) with your request.

B.3/ Return Process

Once your return request is approved, ship the product(s) back to us within 7 days.
Customers are responsible for all return shipping costs.
To ensure a smooth return process, you need to provide us with a clear picture showing:  the tracking number, package weight, and the picture of the items returned.
We are not responsible for lost or undelivered returns.

B.4/ Shipping costs

Shipping costs to our US warehouse are the client’s responsibility. Full refunds are only issued on sealed packaging.
Note: Original shipping charges (if applicable) and expedited shipping fees are non-refundable.

B.5/ Compensation Terms (if applicable)

If we offer you any form of compensation (such as a refund, credit, or replacement), you must confirm your acceptance within 7 days of the offer being made.
If you do not accept the compensation within this 7-day window, the offer will expire and no longer be available.
The return process can only be open 1 time.

B.6/ Refund Processing

Once your return is received and inspected, please allow up to 10 business days for processing.
Approved refunds will ONLY be issued to your original payment method.
Refunds may take an additional 5–7 business days to appear in your account, depending on your bank or payment provider.

B.7/ Chargeback & Dispute

If a customer initiates a chargeback or a dispute with the bank, they will forfeit their eligibility for any of the above compensation. They will need to deal directly with their bank.

C/ CANCELLATIONS

Once an order has been placed, we are unable to accommodate requests for cancellation. This policy is in place due to the swift processing of orders through our fulfilment and shipping system, ensuring that you receive your products as quickly as possible.

D/ DELIVERED, NOT RECEIVED PACKAGES

If your order is marked as delivered but you have not received it, we are happy to offer a one-time free replacement.
You must contact us within 14 days of the package being marked as delivered.
How to Qualify for a Replacement:
  • First, check your mailbox, any secure delivery spots, and ask your neighbors if they received the package on your behalf.
  • Ask the post to provide proof of undelivered item(s).
  • If you still cannot locate your package, please continue checking over the next 48 hours. Sometimes delivery carriers mistakenly mark a package as delivered, and it often arrives within the next day or two.
  • If your package still hasn’t arrived after 48 hours, submit a request to our support email.
  • Provide your order number and confirm your shipping address.
Note: Refunds are not available for orders marked as delivered. Only a one-time free replacement will be issued.

E/ DAMAGED / INCORRECT / LOST

If your order arrives damaged, you receive the wrong item, or your package appears to be lost, please contact us within 7 days.

Kindly include one of the following (as applicable):

  • A video of the damaged item

  • A photo of the incorrect item

  • Proof of loss from the post (available upon request at your local post office)

Once reviewed, we will send you a one-time free replacement.

Note: Refunds are not available for damaged, incorrect, or lost items. Only a single replacement will be issued.